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NeuroX360 Privacy Policy
Last Updated: 28/05/2025
This Privacy Policy (“Policy”) explains how NeuroX360 Ltd. (“NeuroX360”, “we”, “our” or
“us”), based in London, United Kingdom and registered at Omni House, Sheene Road, Leicester,
LE14BF, collects, uses, stores, and discloses information about users (“you”, “your”) through
our mobile applications, software, websites, digital services, forums, social media, and all other
services and communications (collectively, the “Services”), including the NeuroX360 app (“the
App”).
By using the App or our Services, you agree to this Privacy Policy and our Terms of Service. If
you do not agree with this Policy, please do not use the App or any of the Services.
1. Information We Collect
(a) Information You Provide to Us
We collect the information you voluntarily provide, which may include:
• Contact information (e.g. name, email, phone)
• Feedback, survey responses, and support requests
• Preferences regarding notifications and marketing
• Usage data including how you interact with the App
(b) Automatically Collected Information
We may automatically collect certain technical data, including:
• Log information (e.g. IP address, browser type, access times)
• Device information (e.g. device type, OS version, unique device identifiers)
(c) Information from Other Sources
We may obtain information from partners, clinics, or researchers, and combine it with the data
we collect.
(d) Information We Will Never Collect
We will never ask for your password, nor do we store unencrypted sensitive information. Please
do not disclose passwords or sensitive data via insecure channels.
2. How We Use Your Information
We use your data to:
• Provide, personalise, and improve our App and Services
• Send you updates, alerts, and relevant content
• Respond to support requests and inquiries
• Analyse usage trends and app performance
• Comply with legal and regulatory obligations
• Carry out research and development using anonymised or aggregated data
• Prevent fraud, abuse, and ensure safety
3. How We Share Information
We do not sell your personal data. We may share information:
• With service providers and partners who support our services (e.g. hosting, analytics)
• With regulators or law enforcement if legally required
• In connection with business transactions (e.g. merger, acquisition)
• Within the NeuroX360 group
• With your explicit consent
4. Data Security
We take reasonable administrative, technical, and physical precautions to safeguard your data.
However, no method of transmission or storage is completely secure.
5. Data Retention
We retain personal data only as long as necessary for the purposes outlined above. You may
request access, correction, or deletion of your data by contacting us.
Please note: certain legal obligations may require us to retain some information for specific
periods.
6. Your Rights (UK and EEA Residents)
Under UK and EU data protection law, you have rights including:
• Access to your personal data
• Correction of inaccurate data
• Deletion of data (where lawful)
• Objection to certain processing
• Data portability
7. Children’s Privacy
Our App and Services are intended for users aged 18 and older. We do not knowingly collect
personal information from children under 18. If we become aware of such data being collected,
we will delete it promptly.
8. Your Choices
You can:
• Update your account information via the App or by contacting us
• Opt out of marketing emails using the unsubscribe link or by contacting us
Note: we may still send non-promotional messages, such as service notifications.
9. Changes to This Policy
We may update this Privacy Policy periodically. Changes will be posted on this page with a new
“Last Updated” date. Continued use of the App after changes are made signifies your acceptance
of the updated terms.
10. Contact Us
If you have questions or requests regarding this Privacy Policy, please contact:
hello@neurox360.com
  • Clinic Locations: London, Manchester and Bristol
© CopyrightNeuroX360 2025